The Client Experience
Thank you to each and every contact at facility that has participated in giving feedback to The Delta Companies. It is only with your comments and suggestions are we able to achieve an industry leading experience for all communities and facilities we work with at The Delta Companies.
Bringing quality providers to communities is a tremendous responsibility and knowing a company works toward you having a great experience in that process is what you deserve. At The Delta Companies, the organization believes so strongly in ensuring that the experience is acceptable, we measure it with The Experience Index survey.
Learning how to communicate and having a sincere interest in facilities we work with are critical components to developing relationships for our employees. These two components are shared with us through customer feedback and establishing them are what an employee works toward with each customer. It’s only with the use of this type of feedback that we are able to continue to grow and help more communities. Comments from the Experience Index are used as daily coaching points and stories outside the survey are portrayed in the Game Ball.
Unlike most service satisfaction surveys this one is only three simple questions and takes just minutes to complete. All comments are used to construct measurable action plans which are shared with the entire organization at quarterly meetings. Surveys are sent to each customer that has started a search, conducted an onsite interview or had an assignment worked through The Delta Companies. The surveys are conducted four times a year by Inavero, so depending on when the interaction occurred there might be sometime before a customer receives a survey in their email.